These terms govern your use of the ILA Online website. They are separate from the engagement terms you'll receive in writing when you book an appointment — that's where the lawyer–client relationship is set up.
This website is operated by ILA Online ("we", "us", "our") (ABN 28 275 731 414), which provides independent legal advice (ILA) certificates to mortgage borrowers and guarantors. By accessing or using this website you agree to these terms. If you do not agree, please do not use the website.
These terms apply to information and tools made available on this website. They do not, on their own, create a lawyer–client relationship. That relationship is established only when we accept your booking, complete our conflict and identity checks, and issue you a separate engagement letter and costs disclosure document.
The content on this website is general information only. It is not legal advice and should not be relied on as a substitute for advice from a qualified Australian legal practitioner who has reviewed your individual circumstances.
Reading this website, submitting an enquiry, or completing a booking form does not establish a solicitor–client relationship between you and ILA Online. Information you provide before we have formally accepted you as a client may not be subject to legal professional privilege.
You agree to use this website only for lawful purposes. You must not:
We reserve the right to refuse service, cancel a booking, or restrict access to the website where these terms are breached.
When you submit a booking, you are making a request for an appointment. The booking is not confirmed until we have completed identity verification, checked for conflicts of interest, and sent you a written engagement letter.
Our standard fee for a single ILA appointment is $550 inclusive of GST. Fees are payable in advance unless we agree otherwise in writing. Where additional work is required outside the standard scope (for example, where multiple guarantors are involved, or documents are received late), we will provide an updated quote before any additional work is performed.
If you cancel before your appointment we will refund the fee less any work already completed (for example, document review). Once the ILA certificate has been issued the fee is non-refundable. Our full cancellation terms are set out in your engagement letter.
All content on this website — including text, graphics, logos, the ILA Online name and mark, and the layout and design of the pages — is owned by ILA Online or used under licence. It is protected by Australian and international copyright and trade mark law.
You may view, download and print pages from this website for your personal, non-commercial use, provided you keep all copyright and proprietary notices intact. Any other use — including copying, republishing, or using the content in another website or product — requires our prior written consent.
This website may link to third-party websites, such as our lender partners, government agencies (e.g. ASIC, OAIC), or industry bodies. We provide these links for convenience only and do not endorse the content of those sites, nor are we responsible for their privacy practices. You should review each third-party site's own terms before relying on it.
We aim to keep the information on this website accurate and up to date, but we make no warranty that it is complete, current, or free from error. The website is provided on an "as is" and "as available" basis.
To the maximum extent permitted by law, we exclude all warranties and representations, whether express or implied, regarding the website and its content — including any warranty as to merchantability, fitness for purpose, accuracy, or non-infringement.
Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that you have under the Australian Consumer Law or any other law that cannot be lawfully excluded.
Subject to that, to the maximum extent permitted by law:
Our handling of personal information is governed by our Privacy Policy, which forms part of these terms. By using this website you acknowledge that you have read and understood that policy.
These terms are governed by the laws of New South Wales, Australia. You and we submit to the non-exclusive jurisdiction of the courts of that state and the courts of appeal from them.
We may update these terms from time to time. The current version will always be available at this page. Continued use of the website after we post changes constitutes acceptance of the updated terms.
If you have any question about these terms, email us at hello@independentlegaladvice.com.au. We respond to general enquiries within one business day.
For a question about these terms or anything else, drop us a line. To book a paid ILA appointment, use the booking form on the homepage.